Return & Exchange Policy

Thank you for shopping with Heaven's Gate. Please read our Return and Refund Policy carefully before making a purchase, as all sales are final, and we do not offer returns or refunds.

All Sales are Final:

 

1.1 We have a strict no-return and no-refund policy. Once an order is placed and payment is completed, it cannot be canceled, modified, returned, or refunded.

 

1.2 We do not accept returns for any reason, including change of mind, size or fit issues, or dissatisfaction with the product.

 

Product Defects and Damages:

2.1 In the unlikely event that you receive a defective or damaged product, please contact our customer support within 72 hours of receiving the order.

 

2.2 To assist us in resolving the issue, please provide detailed information and, if possible, include photographs or videos that clearly demonstrate the defect or damage.

 

2.3 We will review the information provided and determine the appropriate resolution, which may include a replacement, repair, or store credit at our discretion.

 

2.4 Any claims for defective or damaged products must be made within the specified time frame, and we reserve the right to reject any claims submitted after this period.

 

Shipping Errors and Incorrect Orders:

3.1 If you receive an incorrect order or an item different from what you purchased, please contact our customer support within 72 hours of receiving the order.

3.2 We will investigate the issue and take appropriate measures to rectify the error, which may include shipping the correct item or issuing a store credit.

3.3 It is important to notify us within the specified time frame, and we reserve the right to reject any claims submitted after this period.

Delivery Timeframe: 3.4 Please note that it will take a minimum of 5 days and a maximum of 10 days to deliver the order.

Exclusions:

4.1 The following items are exempt from our Return and Refund Policy:

• Gift cards or vouchers

• Custom-made or personalized products

• Items purchased during promotional or clearance sales

Limited Liability:

5.1 We strive to provide accurate product descriptions and images on our website. However, please note that colors, sizes, and other product details may vary slightly from the actual product due to lighting, screen resolution, or manufacturing processes.

5.2 We are not responsible for any discrepancies between the product received and the product's appearance on our website.

Contact Information: For any questions or concerns regarding our Return and Refund Policy, please contact our customer support team via Email or DM us on our Instagram page.

Note: This Return and Refund Policy does not affect your statutory rights under applicable consumer protection laws.